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FAQ

Answer

We have a wide range of fabulous products to choose from.

Tip 1: If you're looking for a specific product, use the keyword search box located at the top of the site. Simply type what you are looking for, and prepare to be amazed!

Tip 2: If you want to explore a category of products, use the Shop Categories in the upper menu, and navigate through your favorite categories where we'll feature the best products in each.

Answer

You have 15 days to make a refund request after your order has been delivered.

Answer

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

Answer

There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, of 15 days from delivery.
  2. Product is used, damaged, or is not in the same condition as you received it.
  3. Specific categories like IT Products namely Journal, Tutorials, Projects, etc.
  4. Defective products which are covered under the manufacturer's warranty.
  5. Any consumable item which has been used or installed.
  6. Products with tampered or missing serial numbers.
  7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

Answer

The items that cannot be returned are:
Clearance items clearly marked as such and displaying a No-Return Policy
When the offer notes states so specifically are items that cannot be returned.
Items that fall into the below product types-
. Journals. Tutorials
. Projects
. Also, any consumable items that are used or installed cannot be returned. As outlined in   
   consumer Protection Rights and concerning section on non-returnable items

Answer

We accept PayPal Payments, if your bank card is linked to PayPal you can use it to purchase items on this website. For local customers, we accept bank deposit, Mobile Money, or Cash.

Answer

- We offer our quotation in USD and we accept USD as major currency for international transaction. We can also accept EURO if you require it before quotation. Payment terms to all our global  customers are strictly 100% advance only. We accept Rwandan Francs also for local customers

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