You have 15 days to make a refund request after your order has been delivered.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
There are a few certain scenarios where it is difficult for us to support returns:
We accept PayPal Payments, if your bank card is linked to PayPal you can use it to purchase items on this website. For local customers, we accept bank deposit, Mobile Money, or Cash.
- We offer our quotation in USD and we accept USD as major currency
for international transaction. We can also accept EURO if you require it
before quotation. Payment terms to all our global
customers are strictly 100% advance only. We accept Rwandan Francs also for local customers