We provide excellent customer service which creates loyal customers for life who are willing to refer our business to friends, family, and colleagues. Providing this type of excellent customer service starts with a genuine desire to delight our customers, but you also have to think beyond selling our products or services. We consider the cumulative experience our customers have when they visit our store or website, what they think and feel, and what we can do to make it better.
We learn more about our customers to create a pattern of excellent service in our small business.
We Know our Product or Service
To provide good customer service, we know what we're selling, inside and out. We make sure we and our customer-facing staff know how our products or services work. We are aware of the most common questions customers ask and know how to articulate the answers that will leave them satisfied.
We are Friendly
Customer service starts with a smile. When we are in a face-to-face situation, a warm greeting should is the first thing our customers see and hear when they ask for help. Even when handling customer service requests via telephone, a smile can come through in our voice, so we always make sure we're ready to be friendly.
We Say Thank You
Gratitude is memorable, and it can remind our customers why they shopped at our store or hired our company. We say thank you after every transaction is one of the easiest ways to start a habit of good customer service to you.
We Train our Staff
We always make sure all of our employees, not just our customer service representatives, understand the way they should talk to, interact with, and otherwise assist customers. We provide employee training that gives our staff the tools they need to carry good service through the entire customer experience.
We Show Respect
Customer service often can involve emotions, so it's important to make sure we and others we have handling our customer service tasks are always courteous and respectful. We never let our own emotions overtake our desire to see our customer walk away happy.
Listening is one of the simplest secrets of customer service. It means hearing what our customers are saying out loud, as well as what they are communicating non-verbally. We watch for signs that they are displeased, while listening to what they say to us directly.
We are Responsive
There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you're selling. It's important to us to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch. Some response is always better than none so the customer doesn't feel ignored.
We Ask for Feedback
We sometimes ask our what they think of our business, products, and services. We often use customer surveys, feedback forms, and questionnaires, but you also can make it a common practice to ask customers first-hand for feedback when they are completing their orders.
We Use Feedback You Receive
We need to do something with the feedback we receive from customers in order to make it useful in our customer service process. We take time to regularly review feedback, identify areas for improvement, and make specific changes in our business.
Excellent customer service often comes down to consistently checking in with our customers and making sure they are happy with the products and services we're selling and the process of purchasing, ordering, working with us. We do this successfully that’s why we are known for providing excellent customer service.